Buy with Confidence!
Our Terms & Conditions We are authorised and regulated by the Financial Conduct Authority (FCA), giving you peace of mind when buying from us. Every car is carefully prepared, every deposit is 100% refundable, and your legal rights are always protected. We believe in being fair, transparent and putting our customers first.
1. Vehicle Information
We
describe all vehicles accurately, including mileage, service history
and condition. As these are used cars, normal age-related wear is
expected, but we will always be upfront about any known issues.
2. Price & Payment
Our
prices include VAT (where applicable). A refundable deposit may be used to reserve a car. Full payment is preferable before collection or delivery, though alternative arrangements may be agreed in certain circumstances.
3. Part Exchange
We’re happy to consider part exchange on your current vehicle. While we normally prefer cash transactions, we may be able to accept a part exchange depending on the vehicle offered. Any valuation will be agreed fairly, based on accurate information provided, legal ownership, and current market conditions. As we buy competitively in order to sell at keen prices, this will be reflected in any part-exchange offer.
4. Delivery & Ownership
We operate a direct-to-customer delivery model and do not run a physical showroom for customer visits, test drives, or on-site inspections. This allows us to efficiently manage a large and constantly rotating vehicle fleet, helping us to maintain fair and competitive pricing. As the majority of our business is focused on nationwide deliveries, this remains our primary service. Local collection represents only a small part of our operation and may be offered strictly by prior appointment, subject to availability and workload at the time. Vehicles delivered or collected are the customer’s responsibility once handed over, and legal ownership transfers upon receipt of full payment.
5. Warranty & Your Rights
Many
of our vehicles include a warranty. In addition, you are fully
protected by the Consumer Rights Act 2015 — meaning your car must be as
described, of satisfactory quality and fit for purpose.
6. Cancellations
If
you buy online or at a distance, you may have statutory cancellation
rights. If you purchase in person, we will always try to help if you
change your mind before collection.
7. Our Responsibilities
We take our obligations seriously. If something goes wrong, we’ll work with you to resolve it quickly and fairly.
8. Privacy
We respect your personal data and handle it securely, only using it for necessary services or marketing (with your consent).
9. Governing Law
These terms are governed by the laws of England & Wales.
We believe that purchasing a vehicle should be straightforward, fair, and as stress-free as possible.
1. Vehicle Inspections
If
you’d like to view the vehicle in person, we’re happy to arrange an
on-site inspection by appointment only. Simply get in touch, and we’ll
find a suitable time.
2. Reservation Period
Once the reservation fee is paid, the vehicle is reserved exclusively for you for a period of five (5) calendar days.
3. Expiry & Automatic Cancellation
Should
you be unable to attend the inspection within five days, the
reservation will automatically lapse and the vehicle will be released
back onto the market. Your reservation fee will be refunded in full— no
questions asked.
4. Refund Policy
If, after inspection, you
decide not to proceed with the purchase, your reservation fee will be
fully refunded — no questions asked.
5. Reservation Fee Deduction
Should you proceed with the purchase, your reservation fee will be deducted from the total purchase price.
6. Fair Use of Reservations
To
maintain fairness, consecutive reservations for the same vehicle under
the same customer name are not permitted. Any such attempts will be
declined.
At UK CARS DIRECT LTD, we’re committed to making your car-buying experience honest, transparent, and as enjoyable as possible. We’re not just a dealership — we’re your trusted partner on every step of the motoring journey.
Whenever you’re ready to get started, we’re here to help.